Hi All,
Hope you are doing great!!!
We do have an excellent opportunity available for ServiceNow Business Analyst at Raleigh, NC So if you do have any of your candidate matching with this Job Description please revert with resume copy at ankur.bhatia@askitc.com or can call me at 631-649-1313 EXT 4381
Job Role: ServiceNow Business Analyst
Location: Raleigh, NC
Duration: 12+ Months
****Best Rates $45-48/hr****
This project is intended to implement the ServiceNow tool suite to allow DOT IT organization to automate its business processes for change and problem management. These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules. Responsibilities include:
• Fully understanding and documenting business processes and system integration requirements.
• Security protocols for system utilization
• Knowledgeable of the current architecture of ServcieNow.
• Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including, but not limited to):
1. Managing business analysis work or projects with distinct deliverables to a solution
2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities
3. Collecting, organizing, and analyzing data
4. Completing analysis and documentation of as-is capabilities
5. Conducting interviews to gather business requirements
6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
8. Supporting change management and communications programs and activities
9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks
Must Have:
Proven experience in business process analysis, requirements development, implementation, testing and documentation
Working knowledge of the application development life cycle
Strong analytical and conceptual skills
Proven working knowledge of business process improvement and process modeling
Demonstrated strong written and verbal communication skills and experience with Microsoft Suite
The ability to take complex end-user requirements to automated process workflow
Ability to work independently and with a team
Implementing business processes in ServcieNow
Unfeigned regards,
Ankur Bhatia
Lead Technical Recruiter | ASK IT Consulting Inc.
Women Owned Minority Certified Enterprise
33 Peachtree Court Holtsville, NY 11742
Phone: +1 631-649-1313 X 4381| Fax: +1 631 803 4488
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