---------- Forwarded message ---------
From: Shilpashri Jain <shilpashri@ittblazers.com>
Date: Tue, Jan 19, 2021 at 10:54 AM
Subject: IVR QA Tester - Des Moines, IA
To:
Date: Tue, Jan 19, 2021 at 10:54 AM
Subject: IVR QA Tester - Des Moines, IA
To:
Let me know if you have any consultants.
NO CPT/OPT Consultants
Position: QA Lead (Contact Centre)
Location: Des Moines, IA
Duration: 6+ Months Contract
Client: Athene/TCS
Technical/Functional Skills
Must have very Manual testing skills
Experience working in the Contact Center application is an added advantage
Experience in supporting the Support area for application is an added advantage
Understanding of Software Testing methodologies.
Strong understanding of Agile principles.
Experience Required: Around 10 years
Roles & Responsibilities
Validate IVR applications, Validate call routing process, Validate Analytic reports
Creates test scripts according to the business requirements of the project or change.
Responsible for planning, creating, and Executing test cases.
Executes test scripts to ensure compliance with business or functional
requirements and specified quality characteristics and documents the results by recording issues in the bug tracking system.
Follows standardized testing methodology/processes through the entire testing lifecycle of the project.
Works within the defined defect reporting, logging, and mitigation processes.
Understands and works within the parameters of the overall project test plan.
Consults with QA Manager and BA Lead regarding testability and criterion for successful performance.
Reviews test results for project and audit compliance.
Adheres to QA Governance practices and advocates this throughout project/change.
Ensures testing meets stakeholders' expectations, and walkthroughs and signoffs are completed.
Develops or participates in the development of project change artifacts for the functional area of responsibility.
Ensures that project change processes are followed by functional team members.
Performs impact analysis to ensure the feasibility of changes, including estimation and identification of risks, issues, and downstream impacts.
Thanks and look forward to working with you.
Regards,
Shilpashri Jain,
Jr US IT Recruiter
Fax: (732) 909 2358
485 E Route 1 South, Suite #100
Woodbridge Corporate Plaza, Iselin, NJ 08830
shilpashri@ittblazers.com | www.ittblazers.com
https://www.linkedin.com/in/shilpashri-jain/
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