Hi,
Please send me updated profile.
Job title : System/network Engineer
Duration : 11 months
Location : Memphis, TN
Job Description – L2 DC Ops
PURPOSE OF THE JOB AND ACCOUNTABILITY
· 24x7 monitoring and management support for in-scope infrastructure
· Handle escalations and assist in creation of RCAs
· Proactive monitoring and tracking of tickets
· Generate operations report
· Monitor and execute Job schedules
· Manage bridge calls and notify respective support groups
· Interaction with Vendors and other support groups
· Performs Gap Analysis
· Provide phone support 24x7x365
· Creation of SOP's and knowledgebase
RESPONSIBILITIES
· Act as a first point of escalation/consultation for the team on all technical,
procedural and processes related queries.
· Manages the team in his / her respective shift.
· Assists the team lead in Maintaining & updating documents in a central
repository for the benefit of the team.
· Ensure proper shift handover to the next shift.
· Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
· Escalation & Notification to the relevant teams & stakeholders to ensure
SLA compliance & minimal impact to end customer (s).
· Act as a trigger for the critical incident management process by involving
the technical & incident management team.
· Train & absorb the level 1 troubleshooting and other operational tasks from
the various technical tracks.
· Assist the team lead in updating the run book and other technical and
process documents for benefit of the entire team.
· Escalate any inconsistencies in the monitoring environment with respect to
the monitoring tool configuration, alert thresholds, alert message
enrichment & false alerts.
· Assist Track Lead to resolve operational challenges and constraints if any
within team or in project.
EXPERIENCE & SKILLS
· 3-4 Years of University education post High school (B.Sc. or Diploma)
· 1-2 Years of diploma in Information Technology. Preferred
ITIL/MCP/MSCE/MSCA/CCNA or RHCE.
· 2-3 years of alert monitoring/management experience.
· Should be ITIL certified.
· Should have worked in high pressure work environments and ability to
· 2-3 years of L1 support experience on Windows/Unix Servers, AD, Network
Devices, Exchange/Lotus Notes, Database, Storage & Backup, Job
· Excellent Verbal and written communication skills.
· Hands-on experience with the following:
Ø Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP
OVO, Tivoli etc.
Ø Incident, Problem, Change lifecycle process.
Ø Any ITSM tool e.g. Remedy, Peregrine etc.
Ø Batch job scheduling Tool like Control M, Autosys
Ø Start/stop backup jobs.
Ø Backup monitoring tools like Networker / legato/ VERITAS Net
backup
Ø Generating Reports through Dashboard, Remedy etc.
Thanks & Regards
Rajesh
Castor Technologies Inc.
5605 N macarthur, Suite 1075
Irving, TX 75038
(Direct) :972-200-7025
Gmail Id : rajeshrecruiter3@gmail.com
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