Hi,
I am Karthik, a Technical Recruiter with Oberon IT.INC. I have an Urgent requirement.
Please go through following requirement. If you are interested, Please drop me your updated
resume ASAP.
Job Title: CRM Application Technician
Location: Seattle, WA|
Lengths of assignment: 3 months+
On-boarding Requirements:
Local only
H1 ok
Job Description:
Responsibilities -
• Monitor C&C ticket queue, take action on tickets, and assign tickets as appropriate
• Work with Service Manager to review and triage backlog of application incidents and problems
• Assist Service Manager with development of operational level agreements
• Communicate with the business and other IT stakeholders the severity, resolution, and estimated resolution time for each application incident within the C&C service catalog
• Coordinate problem resolution between all IT stakeholders, including C&C, Infrastructure & Support Services and external vendors
• Prioritize incident/problem resolution based on severity and business impact
• Schedule application changes and deployments within defined windows and work within the existing release and change management procedures to accomplish the releases
• Coordinate end user verification/validation of changes, including post deployment, for any maintenance changes
• Ensure appropriate testing is performed for all production changes in response to issue resolution
• Act as one of the primary Tier 3 contacts to resolve incidents in a timely manner
• Escalate incidents as necessary for resolution to other members of the C&C onsite and offshore engineering team
• Make decisions related to specific tasks/activities with minimal supervision
Needed Skills:
Has 2+ years of CRM development experience.
• Has 2+ years of .NET, C# experience
• Has 2+ years of SharePoint-related application support experience
• Has 2+ years exposure to Incident and Release management process
• Has very good understanding of SDLC (Software Development Life Cycle).
• Good troubleshooting skills, and able to triage and function independently
Please reply me with Resume, Rate, Current Location and Phone numbers of the Consultant. Please send matching consultant along with req.
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Thanks & Best regards
Karthik| Recruiter|Oberon IT
1300 W. Walnut Hill Lane,Suite:263, Irving, TX 75038
Email- karthik@oberonit.com
Gtalk- karthik.oberonit@gmail.com : ym- karthik.oberonit@yahoo.com
Landline:972-607-4550 Ext:302; Fax:1-800-218-2820
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