Hi,
| Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest. |
| Job Title | Sr Genesys Engineer |
| Project Location | Chicago IL |
| Duration | 6 months /Contract |
Skills Required and Job Description:
| MOI:- Telephonic + Skype
Its a Remote Project
Job Summary:
The Senior Genesys Engineer is an experienced contact center technical expert. This individual works on projects that are highly visible and have broad enterprise implications for the business and the IT architecture. The individual designs, develops and implements technology solutions related to Telephony, Genesys Call Routing, Framework, GVP/IVR, Reporting and associated contact center technologies. This is a deep technical position requiring in depth knowledge and experience with these technologies.
Key Responsibility Areas:
Responsible for the support and maintenance of the Genesys environment. Must respond to the needs of associates and business groups, as it relates to voice communication activities. Aids in the support of dependent technologies which include; Genesys, Symon, Siemens and NICE.
Project Implementation
§ Manage SR’s and technical discussions with the vendor.
§ Provide inputs to the creation and maintenance of the Project Quality Plan.
§ System configuration and testing.
§ Act as an interface between onsite and offshore team for all given projects.
§ Act as a point of escalation to both onsite and offshore team appropriately.
§ Participate in project review meetings.
Development & Support
§ Participate in the problem-solving process, and identify the impact of other groups' activities on systems/technology.
§ Respond to and resolve escalated issues.
§ Act as a subject matter expert for the service and provide guidance to resolve detailed system-related issues.
Required Qualifications:
Genesys
Minimum 5 years experience in a position where deploying and supporting Genesys Universal Routing, Reporting, SIP, Media, and GVP solutions are core components of the job. Must have in depth knowledge and experience installing, configuring, testing, and deploying version 8.x of Genesys Frameworks components including;
§ Configuration layer – Configserver (including proxies), config database.
§ Management layer – Solution Control Server, SCI, Message Server, log db.
§ Media layer – SIP Server, Media Control Platform, GVP
§ Services layer – Stat Server
§ Supervisor Desktop, Administrator, Administrator Extensions
UNIX/Linux
Unix performance monitoring monitoring CPU, memory, netstat, and disk I/O and utilization.
Shell scripting - understanding of Korn Shell programming.
Utilization of various command line tools such as ftp, file compression, and db2 command line tools.
Database
Star Schemas, ETL concepts, ability to code complex SQL. Understanding of tables, views, table spaces, database performance and monitoring, and data aggregation. Good working knowledge of Infomart and Interaction Concentrator.
Optional skills desired;
§ Avaya AES
§ Cisco VoIP Platform
Certifications Strongly Desired:
Genesys Certified Engineer or other industry standard certification |
Thanks & Regards…..?
Vijay Saraswat
Technical Resource Specialist
RG Talent Inc
39120 Argonaut way
Suite # 157, Fremont CA 94538
(Phone: 510-443-0758 Ext - 124
7Fax No: 510-952-4633
8Email : vijay@rgtalent.com /Gmail:vijay.rgtalent@gmail.com
URL : www.rgtalent.com
yim /G talk --> vijay.rgtalent
In my absence please contact Rugen Nagar at the following address rugender@rgtalent.com
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