Sowmya Kalyan Kancherla
Contact numbers: 001 347 815 0708
From: Habeeb Rahman <habeeb@mutexsystems.com>
Date: Wed, Jun 17, 2015 at 3:32 PM
Subject: Need, Mobility Support Lead (iOS) at Round Lake, IL
To: sowmyak.hr@gmail.com
Title : Mobility Support Lead (iOS)
Location : Round Lake, IL
Duration: Contract to Hire
Primary Responsibilities
The position is for a Mobility developer. Individual will be working on the support application on Mobility platform or interface to connected application. At a minimum, the individual must have and be able to demonstrate:
App installation / Mobile Iron (MDM) / general iOS issues
- Triage Login / SFDC account / SSO issues
- Connectivity issues
- CRM sync issues
- App issues on beta versions of iOS
- All subject areas of the apps: accounts, contacts, opportunities, activities, leads, orders, strategic selling, IDN/GPO, etc.
- Vape requests / workflow issues
- Literature syncing, sharing. Manage devices in Vablet web control panel. Support uploading and tagging content.
- Documentation of issues, create documentation for other support team members if needed.
- Track user requests
- Monitor error reports
Skills & other requirements
- General iOS knowledge and experience. Needs to be familiar with upgrading iOS, general iPad settings, etc.
- Very efficient on iOS devices. We should look for candidates who have been using iOS devices for 3-4 years both personally and professionally
- Experience is working on projects that involve many technology teams, and the ability to drive to a resolution by working with other Support team members
- Experience with corporate supported apps like Mail/Calendar/Concur/Box etc.
- Prior experience in life science/medical devices companies
- Some development experience is definitely a plus
- General SFDC knowledge and experience.
- Strength and conviction to raise concerns when appropriate and recommend viable solutions with area of expertise.
- Excellent oral and written communication skills.
- Ability and willingness to learn new sophisticated standards and techniques.
- Must be a team player willing to work in conjunction with on-site Baxter team and other consultants.
- Ability to communicate with business on any issues reported with the data and do the root cause.
- Ability to apply past knowledge to provide suggestion to improve quality of support.
Education and Experience
- BE/MCA / M.Sc degree
- Overall experience required: 3-6 years.
Thanks & Regards,
Habeeb Rahman
TAG Specialist
50, Cragwood Road | Suite#224 |South Plainfield | NJ-07080
Work: 908-822-8515 Ext: 22|Fax: 732-909-2191
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