Please share suitable resume asap.
Job Title: Network Voice Engineer
Location: Mclean ,VA
Duration: 12+ Months
Key Responsibilities
• Experience Cisco Unified Communications as a Service (UCaaS).
• Experience in consolidating of long-distance voice transport services and the introduction of session initiation protocol (SIP) trunking
• Provide tools and expertise to support the analysis of call detail reporting (CDR) and the application of telecommunications expense management (TEM) services.
• Failover and Disaster Recovery: hosted telephony solution provides an active-active failover for both UCaaS and Contact Center as a Service (CCaaS).
• Disaster recovery of UCaaS and CCaaS automatic and instantaneous.
• WAN to synchronize data between active-active sites.
• Experience in configuring SIP trunking service active-active failover for trunking services in coordination with UCaaS/CCaaS.
• Able to provide emergency broadcast services to onsite telephony equipment uses Singlewire.
• Experience managing Jabber mobility
• Voice Transport —will consolidate the transport to provide with long distance (domestic and international) and toll free service.
• Provide consolidated voice network backbone with TDM and SIP trunks .
• SIP trunking integrates with MPLS to deliver voice services as an application over a consolidated IP network.
• Manage trader voice environment to maintain a stable and refreshed uniform platform.
• Manage dynamic security, monitoring and compliance tools and applications.
• Provide House trader voice management with viable and regulatory-compliant business continuity plans complemented by robust disaster recovery solutions.
• Integrate and facilitate compliance with the myriad of national regulations.
• Provide voicemail solution and able to forward a copy of all voicemails as they are recorded to SMTP mailboxes (only 1 mailbox can be active at a time).
• Experience in integrating Voicemail with user MS Exchange accounts for systems that provides appropriate access rights to UCaaS/CCaaS.
• Call Recording
• Migrating the trader voice back office Nortel system with Cisco based UCaaS.
• Experience in managing Nice NTR system
• Provide Voice recording services for trader voice as dictated by business or legal requirements.
• Experience in managing Trader voice recording equipment and systems.
• Experience in Monitor and record calls on a "handset" basis, which capture conversations irrespective of which line the trader is speaking on.
• Supporting and Monitor and record calls on a "line" basis, which captures all conversations on pre-determined lines.
• Support both on- and off-trading floor, as applicable.
• Support retention periods of varying lengths based on business and regulatory requirements.
• Provide Support a back-up retention system.
• Support on-demand playback requests from authorized users in accordance with the Service Levels.
• Enabling contact center capabilities in Cisco HCS. CCaaS supports advanced call routing, IVR.
Certification requirement
• CCNA(Voice)
• CCNP (Voice)
• Cisco Unified Communications Manager,
Regards
Varun Goel
Sysmind LLC
Phone: 609-897-9670 Ext. 2166
Email: varung@sysmind.com
Address: 38 Washington Road, Princeton Junction, NJ 08550
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