{Job Junction} Fwd: LOCALS ONLY Urgent Need Business Systems Analyst with Production Support for VA

---------- Forwarded message ----------
From: Ali Bin. Hassan <alih@usmsystems.com>
Date: Mon, Jan 18, 2016 at 8:40 PM
Subject: LOCALS ONLY Urgent Need Business Systems Analyst with Production Support for VA
To: "Ali Bin. Hassan" <alih@usmsystems.com>

Hi Friends,

Hope you are doing great,

 

I have an urgent requirement from one of my esteem client, I will appreciate if you can have an eye on the below requirement and send me your consultant updated profile ASAP.

 

Position: Business Systems Analyst with Production Support Specialist

Location: Alexandria, VA. 

Duration: 6-12 Months

 

Locals only who can ready to attend F2F

Job Description

This person will be supporting our client in person and over the phone with technical questions relating to proprietary SW.   This person must have excellent communication skills and understand business process and have worked in a corporate environment.

 

Job Description

·         Daily monitoring of Production Support recurring tasks and monitoring of the tickets queue and email, log all relevant tickets, close all resolved tickets.

·         Work with Applications Development and other IT Operations technical staff to develop and implement fixes in Production

·         Liaise with customers to inform of progress of issues, request information, manage expectations and close out issues

·         Proactively identify areas in client production applications and systems that can be made more efficient (thus reducing performance problems, potential bottlenecks, reducing reoccurring on-call problems, and dependence on manual processes) and present recommendations.

Required Skills

Required Experience/Skills

·         2+ years of experience working in a helpdesk and/or production support role

·         Excellent written and verbal communication skills are required

·         Prior client facing experience is a plus

 

 

Thanks & Regards

ALI | Sr Resource Specialist |

A CMMi Level 3 Company Driving the Business Trend

14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A Email: alih@usmsystems.com Direct: 703-955-3955 Fax: 888-435- 5093 Skype: alih_usm GTalk: alvin.sci69@gmail.com ISO 9001 and ISO 20000 Certified Company Ranked No.7 in the Washington DC area-Washington Business Journal, 2013 Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A­­­­­­­­­­­­­­­­­­­­­­­­­­­­­; Inc5000  Recognized Fastest growing private company in U.S.A. www.usmsystems.com,

 

 

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