Hi ,
Job title : System/network Engineer
Duration : 11 months
Location : Memphis, TN
Job Description – L2 DC Ops
PURPOSE OF THE JOB AND ACCOUNTABILITY
· 24x7 monitoring and management support for in-scope infrastructure
· Handle escalations and assist in creation of RCAs
· Proactive monitoring and tracking of tickets
· Generate operations report
· Monitor and execute Job schedules
· Manage bridge calls and notify respective support groups
· Interaction with Vendors and other support groups
· Performs Gap Analysis
· Provide phone support 24x7x365
· Creation of SOP's and knowledgebase
RESPONSIBILITIES
· Act as a first point of escalation/consultation for the team on all technical,
procedural and processes related queries.
· Manages the team in his / her respective shift.
· Assists the team lead in Maintaining & updating documents in a central
repository for the benefit of the team.
· Ensure proper shift handover to the next shift.
· Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
· Escalation & Notification to the relevant teams & stakeholders to ensure
SLA compliance & minimal impact to end customer (s).
· Act as a trigger for the critical incident management process by involving
the technical & incident management team.
· Train & absorb the level 1 troubleshooting and other operational tasks from
the various technical tracks.
· Assist the team lead in updating the run book and other technical and
process documents for benefit of the entire team.
· Escalate any inconsistencies in the monitoring environment with respect to
the monitoring tool configuration, alert thresholds, alert message
enrichment & false alerts.
· Assist Track Lead to resolve operational challenges and constraints if any
within team or in project.
EXPERIENCE & SKILLS
· 3-4 Years of University education post High school (B.Sc. or Diploma)
· 1-2 Years of diploma in Information Technology. Preferred
ITIL/MCP/MSCE/MSCA/CCNA or RHCE.
· 2-3 years of alert monitoring/management experience.
· Should be ITIL certified.
· Should have worked in high pressure work environments and ability to
· 2-3 years of L1 support experience on Windows/Unix Servers, AD, Network
Devices, Exchange/Lotus Notes, Database, Storage & Backup, Job
· Excellent Verbal and written communication skills.
· Hands-on experience with the following:
Ø Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP
OVO, Tivoli etc.
Ø Incident, Problem, Change lifecycle process.
Ø Any ITSM tool e.g. Remedy, Peregrine etc.
Ø Batch job scheduling Tool like Control M, Autosys
Ø Start/stop backup jobs.
Ø Backup monitoring tools like Networker / legato/ VERITAS Net
backup
Ø Generating Reports through Dashboard, Remedy etc.
Looking forward to hear from you.
Thanks & Regards
Sunil
Castor technologies Inc.
5605 N Macarthur Blvd, 1075
Irving, TX 75038
(Direct) : 972-696-7802
sunil@castorti.com
gtalk: sunilrecruiter51@gmail.com
--
All Job Openings : http://groups.google.com/group/jobjunction/topics?hl=en
You received this message because you are subscribed to the Google
Groups "Job Junction" group.
Send us your resume to jobjunction.global@gmail.com, we will post you updated openings.
To post to this group, send email to jobjunction.global@gmail.com
To unsubscribe from this group, send email to jobjunction+unsubscribe@googlegroups.com
For more options, visit this group at http://groups.google.com/group/jobjunction?hl=en
---
You received this message because you are subscribed to the Google Groups "Job Junction" group.
To unsubscribe from this group and stop receiving emails from it, send an email to jobjunction+unsubscribe@googlegroups.com.
Visit this group at http://groups.google.com/group/jobjunction.
For more options, visit https://groups.google.com/groups/opt_out.
No comments:
Post a Comment