From: Habeeb Rahman <habeeb@mutexsystems.com>
Date: Fri, Aug 14, 2015 at 10:14 AM
Subject: Need, ServiceNow consultant at Los Angeles,CA
To: sowmyak.hr@gmail.com
Position: ServiceNow consultant
Location: Los Angeles, CA
Duration : 3 months
Please find guideline JD for ServiceNow consultant:
Role: Senior ServiceNow Developer / Technical Consultant
· The role would be for configuring and setting up Service-now ITSM application and administer, maintain and implement
· This person will work very closely with ITSM Process consultants, customer personnel, IT/Application support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow (Service-now.com) in a controlled and predictive manner.
· The general scope of the work for this position is as follows:
· Understands technical and functional design requirements for ServiceNow
· Comprehensive knowledge on Features, strengths of Service Now and solutioning approach.
· Designs, codes, and tests technical solutions for ServiceNow implementations
· Uses Mid server, web services, email and other relevant technology to integrate tools with ServiceNow.
· Identifies system deficiencies and recommends solutions
· Maintaining and administering the implemented instance of ServiceNow and perform tasks such as - Configure Users, company, site, location and other existing fieldsConfigure Support Groups, assignment rules, categorizations, CI data, SLA/multilayer SLAs etc
· Create and Track support cases with ServiceNow-Template creation, change order/task/activity Troubleshooting the ServiceNow instance issues
· Lead / Assists in enforcement of development deadlines and schedules
· Prioritizes multiple tasks effectively. Contributes appropriately to conversations.
· Commitment driven
· Assumes additional responsibility without being asked.
· Encourages fellow team members to make innovative contributions and embrace new ideas.
Qualifications
· IT or Web programming related educational background.
· The candidate should be trained in ITILv3 foundation certified.
· Total experience of around 8 years out of which, Service-now Experienced 5-6 years at with prior experience in at least 2 to 4 deployment/administration of ServiceNow implementation.
· At least 2-3 years of IT experience in development/ analyst positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand
· Experience with JavaScript, XML and XSL stylesheets6. Able to Read and understands XML schemas.
· Understanding of Software as a Service (SaaS)
· Should have prior experience in integrating tools in ServiceNow or other similar tools
· Experience in Application Service Management/ IT Infra service management is added advantage
Skills:
· Excellent communication skills (written, verbal)
· Team player in working with multi-geography, multi-cultured team
· Team leadership
· Customer handling
Thanks & Regards,
Habeeb Rahman
TAG Specialist
50, Cragwood Road | Suite#224 |South Plainfield | NJ-07080
Work: 908-822-8515 Ext: 22|Fax: 732-909-2191
habeeb@mutexsystems.com | www.Mutexsystems.com
Mutex Systems is a Minority Business Enterprise certified by NMSDC
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