{Job Junction} IVR QA Analyst for Columbus, OH/ Pittsburgh, PA

Hi,

 

Please share suitable resume asap.

 

Job title: IVR Tester-call center technologies

Location: Columbus, OH/ Pittsburgh, PA

Duration : Long Term

 

Must Have Skill:  IVR  Domain Experience,

* Manual Testing,

* ALM 11,

* Performance and Load Testing with Hammer Too

 

3-5 years progressive experience and responsibilities in the area of  IVR Call Center Technologies QA process

IVR Domain

* Experience with Testing of DTMF and Speech Recognition Application and Call Flows

* Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.

* Experience with Testing of Genesys CTI Call Routing

* Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.

* Knowledge of Skill Based Routings, Exit Points and Vector/VDNs

* Working knowledge of IVR Testing with Agent Desktop Applications.

 

 

 

 

Varun Goel | SYSMIND, LLC
	Phone: 609-897-9670 x 2166 Email: varunG@sysmind.com Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550

 

 

 

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