Hi,
Hope you are doing great!!!
Please send profile at ajit@sysmind.com
Position: HP Service Manager Implementation/Development
Location: Bloomington, IL
Duration:Longterm
Job Description
| • Participation in Detailed requirement gathering sessions Business / Functional / Technical documentation. • Provide recommendations or suggestion during the requirements session and help minimize customization and implement out of the box solution • Identify Dependency, Risk and Issues and document the same • Install / Configure / Tailor / Customization of HP-Incident, Problem, Change, SLM • Promote configurations / Customizations between environments • Provide L3 support during and after project life cycle • Coordination with Client / BA's / Technical Leads for requirements clarifications • Provide details / Information for the leads to help come up with effort Estimation (Time) Experience (Relevant experience the person must have) • Developers: 4 + Years' of development experience on Service Center / HP Service Manager (7.x / 9.x) • Leads: 8 + Years' of total experience out of which 4 plus years should be in development of Service Center / HP Service Manager (7.x / 9.x) • Good understanding on ITIL Concepts • Knowledge on VB Script/Java Script • Good understanding and knowledge SQL Database Knowledge • Knowledge on Windows and Unix administration • Hands on integrating HP tools with Monitoring tools • Hands on implementing CMDB Job-related Skills (Technical and professional skills that the person must have to be effective) Essential • HP Service Manager/HP Service Center Knowledge on Implementation and Tailoring • ITIL Training • VB Script/Java Script Knowledge • SQL Database Knowledge • Basic Windows/UNIX Admin Skills • Should have worked on Integrations with Monitoring tools • Knowledge on CMDB • Leads: Should have good oral and written communication along with People / conflict management skills Desirable • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage) |
Thanks&Regards
Ajit Rawat
Phone: 609-897-9670 x 2181
Fax: 302-269-7171
Address: 38 Washington Road, Princeton Junction, NJ 08850
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