January 17, 2013

{Job Junction} Urgent Need HP Service Manager Implementation/Development (IL,Longterm)


Hi,

Hope you are doing great!!!


Please send profile at ajit@sysmind.com


Position:  HP Service Manager Implementation/Development

Location: Bloomington, IL


Duration:Longterm

 

Job Description

 

• Participation in Detailed requirement gathering sessions Business / Functional / Technical documentation.
• Provide recommendations or suggestion during the requirements session and help minimize customization and implement out of the box solution
• Identify Dependency,   Risk and Issues and document the same
• Install / Configure / Tailor / Customization of HP-Incident, Problem, Change, SLM
• Promote configurations / Customizations between environments
• Provide L3 support during and after project life cycle
• Coordination with Client / BA's / Technical Leads for requirements clarifications
• Provide details / Information for the leads to help come up with effort Estimation (Time)

Experience (Relevant experience the person must have)
• Developers:    4  +  Years' of development  experience on Service Center / HP Service Manager (7.x / 9.x)
• Leads:  8  +  Years' of total experience out of which 4 plus years should be in development of Service Center / HP Service Manager (7.x / 9.x)
• Good understanding on ITIL Concepts
• Knowledge on VB Script/Java Script
• Good understanding and knowledge SQL Database Knowledge
• Knowledge on Windows and Unix administration
• Hands on integrating HP tools with Monitoring tools
• Hands on implementing CMDB

Job-related Skills (Technical and professional skills that the person must have to be effective)

Essential
• HP Service Manager/HP Service Center Knowledge on Implementation and Tailoring
• ITIL Training
• VB Script/Java Script Knowledge
• SQL Database Knowledge
• Basic Windows/UNIX Admin Skills
• Should have worked on Integrations with Monitoring tools
• Knowledge on CMDB
• Leads: Should have good oral and written communication along with People / conflict management skills 
Desirable
• HP Service Center/ Manager Certification
• ITIL Foundation Certification
• HP Connect–IT exp
• Web Services exp
• Service Catalog & Request Mgmt module implementation exp on HPSM
• Good Communication
• Client Interaction
• HP Service Manager Certification (Added advantage)
• ITIL v3Foundation (Added advantage)

 

Thanks&Regards

Ajit Rawat                        

Email:ajit@sysmind.com

Gtalk:ajitsysmind@gmail.com

Phone: 609-897-9670 x 2181

Fax: 302-269-7171

Address: 38 Washington Road, Princeton Junction, NJ 08850



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