January 17, 2013

{Job Junction} Urgent Need HP KM TOOLS SPECIALIST(IL,Longterm)


Hi,

Hope you are doing great!!!


Please send profile at ajit@sysmind.com


Position:  HP KM TOOLS SPECIALIST

Location: Bloomington, IL


Duration:Longterm

 

Job Description

 

• HP Service Manager (7.x/9.x) Implementation
• Tailoring / Configuration of HP Service Manager Modules
• Expertise in Knowledge Management module and workflow
• Customer Communication/drive Knowledge Management workshops and requirements
• Work with offshore team to drive the schedule & Tasks
• Expertise on eGain knowledge Management tool is an added advantage

• 4+ years of HP Service Manager 7.x / 9.2 /9.3 or Service Center implementation, support
• Experience in implementing HP SM Knowledge Management modules
• Experience in migrating the knowledge repository (documents) from third party tools to HP Service Manager Knowledge Management
• Have good knowledge in Scripting (Java Scripts/Python Scripts).
• Knowledge on using HP ConnectIT tool
• Implementation, Configuration, Customization, tailoring and Administration of HP Service Manager
• Knowledge on third party KM tools like eGain
• Well versed in ITIL disciplines
• Good communication skills
• At least 8 years of IT industry experience
• Experience in creating accurate documentation and assist in project work as required
• Exposure to Unix and Windows Operating Systems
• Ability to prioritize and manage tasks to meet tight deadlines
• Ability to work under minimal supervision
• Excellent written and spoken English
• Flexible and willing to work as part of a team to achieve project goals
Certification :
• HP Service Center/ Manager Certification
• ITIL Foundation Certification

 

Thanks&Regards

Ajit Rawat                        

Email:ajit@sysmind.com

Gtalk:ajitsysmind@gmail.com

Phone: 609-897-9670 x 2181

Fax: 302-269-7171

Address: 38 Washington Road, Princeton Junction, NJ 08850



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