Hi,
Hope you are doing great!!!
Please send profile at ajit@sysmind.com
Position: HP KM TOOLS SPECIALIST
Location: Bloomington, IL
Duration:Longterm
Job Description
| • HP Service Manager (7.x/9.x) Implementation • Tailoring / Configuration of HP Service Manager Modules • Expertise in Knowledge Management module and workflow • Customer Communication/drive Knowledge Management workshops and requirements • Work with offshore team to drive the schedule & Tasks • Expertise on eGain knowledge Management tool is an added advantage • 4+ years of HP Service Manager 7.x / 9.2 /9.3 or Service Center implementation, support • Experience in implementing HP SM Knowledge Management modules • Experience in migrating the knowledge repository (documents) from third party tools to HP Service Manager Knowledge Management • Have good knowledge in Scripting (Java Scripts/Python Scripts). • Knowledge on using HP ConnectIT tool • Implementation, Configuration, Customization, tailoring and Administration of HP Service Manager • Knowledge on third party KM tools like eGain • Well versed in ITIL disciplines • Good communication skills • At least 8 years of IT industry experience • Experience in creating accurate documentation and assist in project work as required • Exposure to Unix and Windows Operating Systems • Ability to prioritize and manage tasks to meet tight deadlines • Ability to work under minimal supervision • Excellent written and spoken English • Flexible and willing to work as part of a team to achieve project goals Certification : • HP Service Center/ Manager Certification • ITIL Foundation Certification |
Thanks&Regards
Ajit Rawat
Phone: 609-897-9670 x 2181
Fax: 302-269-7171
Address: 38 Washington Road, Princeton Junction, NJ 08850
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