{Job Junction} Sure Shot Closure:IVR Genesys Technical Lead for IL

Hi,

 

Please share your resume ASAP.

 

Job Title: IVR Genesys Technical Lead

Location: Chicago ,IL

Duration: Long Term

a)        7+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systemsc)
b) Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys InfoMart, Genesys Administrator and Genesys Interaction Workspace (iWS).
c) Must have Call Center experience and understand overall Call Center concepts
d) Experience with installation and configuration of various Genesys framework components
e) Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.)
f) Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP)
g) Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations
h) Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects
i) Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance product
j) Able to be an active participant in design and communicate design approach
k) Should possess current Genesys certifications. Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform

 

Regards,

Varun Goel

IDC Technologies, Inc

1851 McCarthy Blvd, Milpitas, CA 95035

Work: 408-457-9399 Ext 2013

Mailto: varun.goel@idctechnologies.com

Website: www.idctechnologies.com

 Gtalk- varun141989

 

 

 

 

 

 

 

 

 

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